SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Holy Citrus' Shipping Policy! We are committed to delivering your products in a timely and secure manner. Our shipping methods are designed to ensure that your orders reach you fresh and ready to be enjoyed. We believe in transparent pricing and strive to keep shipping costs reasonable for our
valued customers.
At Holy Citrus, we take pride in our carefully chosen packaging to protect your treasures during transit. We understand the importance of your order arriving intact, and our packaging reflects our commitment to delivering the best to you.
RETURN POLICY
Our Return Policy is designed to provide you with peace of mind when making a purchase from Holy Citrus. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Whether you've changed your mind or encountered an issue with the product, we strive to make the return or exchange process as simple and straightforward as possible.
At Holy Citrus, we believe in the quality of our products, and we want you to shop with confidence. Our commitment to your satisfaction extends to our return and exchange policy, ensuring that you can experience the joy of Holy Citrus products with complete assurance.
To be eligible for a return:
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The item must be unused and in its original condition
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All original packaging, tags, and accessories must be included
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Proof of purchase (order number or receipt) is required
Once we receive your return, we will notify you of the approval status. If approved, your refund will be processed to your original method of payment within 7 business days.
Please note:
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Shipping fees are [non-refundable/refundable]
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
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Final sale or clearance items are not eligible for return
To start a return, please contact our support team at bymeligraciela0223@gmail.com with your order number and reason for return.